Professional Sports Organization
Tee Off Coach Clipboard
With over 150 independent chapters, this youth golf non-profit struggled to establish network-wide tools and experiences for staff. My team and I listened to their current experiences, identified pain points, and uncovered opportunities to support them better.
Industry
Professional Sports Organization
Agency
CapTech Consultancy
My Role
Lead product designer, visual designer
Tools
Figma, Salesforce, Adobe Photoshop + Illustrator
Disciplines
A/B testing
Accessibility assessment
Android app design
iOS app design
Journey mapping
Lightning Design System (LDS)
Salesforce
Sitemapping
Stakeholder and user interviews
User personas
UI design
UX/UI design
Visual design
WCAG conformance
Professional Sports Organization
Tee Off Coach Clipboard
With over 150 independent chapters, this youth golf non-profit struggled to establish network-wide tools and experiences for staff. My team and I listened to their current experiences, identified pain points, and uncovered opportunities to support them better.
Industry
Professional Sports Organization
Agency
CapTech Consultancy
My Role
Lead product designer, visual designer
Tools
Figma, Salesforce, Adobe Photoshop + Illustrator
Disciplines
A/B testing
Accessibility assessment
Android app design
iOS app design
Journey mapping
Lightning Design System (LDS)
Salesforce
Sitemapping
Stakeholder and user interviews
User personas
UI design
UX/UI design
Visual design
WCAG conformance
Professional Sports Organization
Tee Off Coach Clipboard
With over 150 independent chapters, this youth golf non-profit struggled to establish network-wide tools and experiences for staff. My team and I listened to their current experiences, identified pain points, and uncovered opportunities to support them better.
Industry
Professional Sports Organization
Agency
CapTech Consultancy
My Role
Lead product designer, visual designer
Tools
Figma, Salesforce, Adobe Photoshop + Illustrator
Disciplines
A/B testing
Accessibility assessment
Android app design
iOS app design
Journey mapping
Lightning Design System (LDS)
Salesforce
Sitemapping
Stakeholder and user interviews
User personas
UI design
UX/UI design
Visual design
WCAG conformance
Approach
Uncovering opportunities
We conducted discovery with chapters and headquarters to identify customer personas and drive curriculum requirements. Then, we created personas and corresponding journey maps, identifying twenty-six pain points and twenty opportunities to address.
Approach
Uncovering opportunities
We conducted discovery with chapters and headquarters to identify customer personas and drive curriculum requirements. Then, we created personas and corresponding journey maps, identifying twenty-six pain points and twenty opportunities to address.
Approach
Uncovering opportunities
We conducted discovery with chapters and headquarters to identify customer personas and drive curriculum requirements. Then, we created personas and corresponding journey maps, identifying twenty-six pain points and twenty opportunities to address.
User personas
User personas
Journey maps
Journey maps
Jounrey maps
Approach
Customizable features across 150+ chapters
Based on the surfaced pain points and MVP features, I produced user flow, wireframes, UI, and visual designs that leveraged Salesforce’s Lightning Design System.
Approach
Customizable features across 150+ chapters
Based on the surfaced pain points and MVP features, I produced user flow, wireframes, UI, and visual designs that leveraged Salesforce’s Lightning Design System.
Approach
Customizable features across 150+ chapters
Based on the surfaced pain points and MVP features, I produced user flow, wireframes, UI, and visual designs that leveraged Salesforce’s Lightning Design System.
Sample user flow: View and manage class and roster
Sample user flow: View and manage class and roster
Custom LDS components
Custom LDS components
Key screens
Key screens
Results
A user-friendly record keeping tool
A streamlined experience that simplifies attendance taking, sending messages to participants’ parents, viewing upcoming classes, and data entry. A coaching portal that is as simple to use and maintain, drawing inspiration from Blue’s Clue’s “handy dandy notebook."
Results
A user-friendly record keeping tool
A streamlined experience that simplifies attendance taking, sending messages to participants’ parents, viewing upcoming classes, and data entry. A coaching portal that is as simple to use and maintain, drawing inspiration from Blue’s Clue’s “handy dandy notebook."
Results
A user-friendly record keeping tool
A streamlined experience that simplifies attendance taking, sending messages to participants’ parents, viewing upcoming classes, and data entry. A coaching portal that is as simple to use and maintain, drawing inspiration from Blue’s Clue’s “handy dandy notebook."
Wanna try it out?
Yes.
Wanna try it out?
Yes.
View the Figma prototype
Results
A consistent and centralized experience for coaches
The coach clipboard app simplifies attendance taking, the ability to send messages to participants’ parents, view upcoming classes, and streamlines data entry.
Results
A consistent and centralized experience for coaches
The coach clipboard app simplifies attendance taking, the ability to send messages to participants’ parents, view upcoming classes, and streamlines data entry.
Results
A consistent and centralized experience for coaches
The coach clipboard app simplifies attendance taking, the ability to send messages to participants’ parents, view upcoming classes, and streamlines data entry.
