Coach Clipboard
With over 150 independent chapters, this youth golf non-profit struggled to establish network-wide tools and experiences for staff. My team and I listened to their current experiences, identified pain points, and uncovered opportunities to support them better.
Industry
Professional Sports Organization
Agency
CapTech Consultancy
My Role
Lead Product Designer
Collaborators
Mark Badger, Matt Leahy, Ariel Li, Virginia Booth, Sejla Petrovic
Disciplines
A/B testing
Accessibility assessment
Android app design
iOS app design
Journey mapping
Lightning Design System (LDS)
Salesforce
Sitemapping
Stakeholder and user interviews
User personas
UI design
UX design
Visual design
WCAG conformance
Coach Clipboard
With over 150 independent chapters, this youth golf non-profit struggled to establish network-wide tools and experiences for staff. My team and I listened to their current experiences, identified pain points, and uncovered opportunities to support them better.
Industry
Professional Sports Organization
Agency
CapTech Consultancy
My Role
Lead Product Designer
Collaborators
Mark Badger, Matt Leahy, Ariel Li, Virginia Booth, Sejla Petrovic
Disciplines
A/B testing
Accessibility assessment
Android app design
iOS app design
Journey mapping
Lightning Design System (LDS)
Salesforce
Sitemapping
Stakeholder and user interviews
User personas
UI design
UX design
Visual design
WCAG conformance
Coach Clipboard
With over 150 independent chapters, this youth golf non-profit struggled to establish network-wide tools and experiences for staff. My team and I listened to their current experiences, identified pain points, and uncovered opportunities to support them better.
Industry
Professional Sports Organization
Agency
CapTech Consultancy
My Role
Lead Product Designer
Collaborators
Mark Badger, Matt Leahy, Ariel Li, Virginia Booth, Sejla Petrovic
As the lead product designer, I created a Salesforce-powered mobile portal that would provide a central location for coaches to manage their classes and perform essential operational tasks.
User Personas
Virginia Booth
UX research lead
Ariel Li
Visual design
Sejla Petrovic
UX research
User Personas
Approach
Uncovering Opportunities
We conducted discovery with chapters and headquarters to identify customer personas and drive curriculum requirements. Then, we created personas and corresponding journey maps, identifying twenty-six pain points and twenty opportunities to address.
Approach
Uncovering Opportunities
We conducted discovery with chapters and headquarters to identify customer personas and drive curriculum requirements. Then, we created personas and corresponding journey maps, identifying twenty-six pain points and twenty opportunities to address.
Timeline
Matt Leahy
UX research lead
Timeline
Pain points
Matt Leahy
UX research lead
Pain points
Approach
Customizable features across 150+ chapters
Based on the surfaced pain points and MVP features, I produced wireframes, UI, and visual designs that leveraged Salesforce’s Lightning Design System.
Approach
Customizable features across 150+ chapters
Based on the surfaced pain points and MVP features, I produced wireframes, UI, and visual designs that leveraged Salesforce’s Lightning Design System.
Approach
Customizable features across 150+ chapters
Based on the surfaced pain points and MVP features, I produced wireframes, UI, and visual designs that leveraged Salesforce’s Lightning Design System.
Custom LDS components
Custom LDS components
Key screens
Key screens
Custom LDS components
Custom LDS components
Results
A user-friendly record keeping tool
I designed the coaching portal to be as simple as possible, drawing inspiration from Blue’s Clue’s “handy dandy notebook,” four key screens: Schedule, Classes, Sessions and Participants. The result— a streamlined experience that simplifies attendance taking, the ability to send messages to participants’ parents, view upcoming classes, and streamlines data entry.
Results
A user-friendly record keeping tool
I designed the coaching portal to be as simple as possible, drawing inspiration from Blue’s Clue’s “handy dandy notebook,” four key screens: Schedule, Classes, Sessions and Participants. The result— a streamlined experience that simplifies attendance taking, the ability to send messages to participants’ parents, view upcoming classes, and streamlines data entry.
Results
A user-friendly record keeping tool
I designed the coaching portal to be as simple as possible, drawing inspiration from Blue’s Clue’s “handy dandy notebook,” four key screens: Schedule, Classes, Sessions and Participants. The result— a streamlined experience that simplifies attendance taking, the ability to send messages to participants’ parents, view upcoming classes, and streamlines data entry.
